Refund Policy

1. Try before you buy

SonaCue is designed to be evaluated fully before any purchase. Edit mode is free and unrestricted, and Show mode is available as a free 14-day trial per machine. We strongly encourage you to complete the trial and confirm SonaCue works for your setup before buying a license.

2. Who processes refunds

Purchases are processed by our reseller, Paddle.com Market Ltd. ("Paddle"), who acts as the Merchant of Record for your order. Paddle is the seller of record for billing, tax and invoicing, and is the primary point of contact for refund requests. Any refund is issued by Paddle to the original payment method. Your purchase is also subject to Paddle's Buyer Terms.

3. No refunds after purchase

A SonaCue license is digital content that is delivered to you immediately on purchase. Because you can evaluate the full Show mode for free during the 14-day trial before buying, purchases are generally final and non-refundable once the license has been issued.

At checkout you expressly agree to immediate delivery of the digital content and acknowledge that this causes your statutory right of withdrawal to lapse once delivery has begun. Please make sure SonaCue works for your setup during the trial before you purchase.

4. Consumer rights & exceptions

Nothing here limits any mandatory consumer rights you have under applicable law, including your right to a remedy if the software is materially defective. If something is genuinely wrong with your purchase, contact us — we will look at it case by case. Paddle, as Merchant of Record, may also issue a refund at its own discretion under its Buyer Terms, for example in cases of suspected fraud or duplicate charges.

5. Chargebacks

If you have a billing concern, please contact us or Paddle first — we are happy to help and can usually resolve issues faster than a chargeback. Fraudulent chargebacks may result in deactivation of the associated license.

6. Contact

Refund or billing questions: support@sona-cue.com. You can also request a refund directly through Paddle using the receipt they emailed you. See our Terms & Conditions for the full purchase terms.